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1. EPP code and the admin panel

Call us and we will only ask for the EPP code and the access data to the admin panel of your previous hosting provider. Which we need to transfer your domain and site to us.

2. Transfer of Domain and Site

By providing us with the EPP code and access to the admin panel. We will transfer your domain and site through our registrar.

3. Transfer time

It can take from 2 hours to 70 hours to transfer the domain, it depends on the domain registrar of the previous hosting company

Free transfer of your site to our servers

Transferring a website from one hosting provider to another can be a daunting task, especially if you are no longer satisfied with the services of your current provider. However, this change doesn't have to be complicated! We offer a free service to transfer your site from your previous hosting to ours to make the process easy and hassle-free for you.

Compensation for unused time with your previous provider

If you're hesitant to transfer your site to us because of the remaining period you've already paid for with your current hosting provider, don't worry! We offer compensation equal to the period for which you did not use the services of your old provider.

45-day guarantee

We are confident in the quality of our hosting services, which is why we offer a 30-day money-back guarantee. If for any reason you are not satisfied with our services, we can refund the full amount you paid if you notify us within 30 days after starting the service. Additionally, we offer a free transfer of your site from your current hosting provider to us to make the process of changing hosting as smooth and convenient as possible for you.

"Rescue" for web agencies

If you are a web agency and your current hosting provider suddenly stops working, we provide you with the option to roll over all your sites to our servers without any upfront fee. We will work together to establish a free service period that meets your specific needs and helps minimize the stress and inconvenience of such unforeseen changes.

FREQUENTLY ASKED QUSTIONS

... with answers!

01 How can I benefit from your website relocation service? tick icon

To activate this service, you need to send a request to our support system. Our team will perform an inspection of your site and request access to the admin panel of your previous web service provider in order to transfer the necessary files and databases for the operation of your site. The login details will only be used for a one-time download of your site information.

Please note that despite our best efforts, the move may not always go smoothly due to a number of external factors such as:

- Restrictions and technical tests by your previous provider that may prevent us from accessing the necessary files.

- Limitations and technical issues when creating a website archive.

- Transfer speed limitations and connection problems when transferring data between servers

- Specific features of your website that require detailed knowledge of its programming code

02 Will my website continue to function during the transfer process? tick icon

Our recommendation is to keep your website running with your previous hosting provider. Note that if your site collects information from users, this may result in inconsistencies between the data that was transferred and the data with your old provider. In such a case, it is best to arrange with our technical support a convenient time during which you would stop working on your website so that we can move the data.

03 When the transfer process is complete, who will redirect my domain to your hosting servers? tick icon

It is usually your responsibility to redirect the domain to our servers. We can only assist you with this task if the domain is registered through our service.

04 What is the expected duration of the transfer process? tick icon

We aim to complete any migration process within 70 hours of receiving the necessary access from your previous provider. However, the time to complete the process largely depends on your active participation. We ask that you respond quickly and efficiently to all inquiries from our team so that we can complete the transfer within the specified time frame.

05 What are the conditions for "Rescue" for web agencies? tick icon

What are the conditions for "Rescue" for web agencies? If you manage 20 or more websites and choose to transfer them to us within a 72 hour period, then you could benefit from our Web Agency Rescue. Please contact our customer support before starting the process.

06 Is the domain included in the free transfer? tick icon

The domain is not included in the free transfer service. For the domain transfer, an additional fee is charged to the registrant according to the established fee.